Apollo Medical Supplies Refund / Return Policy


Our return policy lasts 14 days from date of purchase (or delivery?). Unfortunately, if 14 days have gone by since your purchase (or delivery) of the product we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.


Please do not send your purchase back to the manufacturer.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].



Only regular priced items may be refunded, unfortunately sale items cannot be refunded.



We only replace items if they are defective or damaged. If you wish to exchange a defective or damaged item for the same item, send us an email at [email protected] and return your defective or damaged item to:

Apollo Medical Supplies,

Unit # 207, 72 St. Leger St,

Kitchener, N2H 6R4,

ON, Canada.


To return your product, you should mail your product to:

Apollo Medical Supplies,

Unit # 207, 72 St. Leger St,

Kitchener, N2H 6R4,

ON, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Apollo Medical Supplies does not provide any warranty, (other than as is expressly provided by law) on any products whatsoever and is not liable for any products.